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17 Jan 2018

Social Media Coordinator

Hello Group – Posted by Admin Gauteng South Africa

Job Description

Company Name: Hello Group
Job Category: We Are The Creative Counsel (Marketing)
Job Location: Centurion South Africa
Job Reference: SMC01

Experience & Qualifications

  • Matric (non-negotiable)
  • Tertiary qualifications ( beneficial)
  • Minimum of 1 Year working experience in similar role will be beneficial

Skills & Personal Attributes

  • Knowledge of social media platforms and social media best practices
  • Advanced proficiency in MS- Office Suite

Duties & Responsibilities

  • Create content for various social media platforms by compiling a monthly content schedule
  • Perform continous competitior research analysis
  • Co-ordinate with design team to provide required creatives
  • Respond to all messages, comments & queries in a timely and professional manner
  • Define a social media business plan to attract and retain social media customers
  • Escalate complaints, inquiries and comments to relevant departments, such as Call Centre & Business Development
  • Leverage ads to promote content and increase audience reach
  • Engage with ambassadors, sponsors and partners
  • Create, maintain and improve the brand’s social media presence
  • Measure the following areas against social media objectives and determine the ROI: target audience profile and performance, levels of engagement, content reach, engagement by content type, customer feedback etc.
  • Liaise with the business units and Marketing team on content produced for social media channels

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