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26 May 2017

Customer Service Representative – Technical Support

Mweb –  South Africa

Job Description

Company Name: Mweb
Job Category: Telecommunications
Job Location: Cape Town South Africa
Job Reference:  170509-1

The Technical Customer Contact Centre, located in Cape Town, currently has 8 vacancies for Customer Service Representatives – Technical Support, who, reporting to the Team Manager, will be responsible to telephonically (not limited to) respond to the needs of MWEB customers within the prescribed scope of support. Customer Service Representatives are required to understand the requirements of the customer and to deliver fast, professional support, accurate, relevant product information and to resolve or correctly escalate the customer. Customer Service Representatives are responsible for customer interactions that result in resolved queries within scope whilst ensuring that quality and cost effectiveness is maintained.

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